Account Manager As a member of the company’s Account Management team, the Account Manager is responsible for cultivating strong relationships, building meaningful connections, and owning outcomes to drive long-term success for CoreSite customers. Serving as a trusted partner and growth catalyst, the Account Manager oversees a portfolio of existing accounts, proactively uncovering opportunities for expansion, renewal, and risk mitigation. In every interaction, this position exemplifies CoreSite’s Core Values: Commitment to Excellence, Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Duties Strategic Account Management Develop a deep understanding of each customer’s business, objectives, and challenges to identify growth opportunities and inform renewal strategies. Create and execute tailored account plans that align CoreSite’s solutions with customer needs. Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn. Stay informed on regional market dynamics, competitive landscape, and pricing trends , and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors. Leasing & Licensing Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs. Respond to customers with thoughtful, solution-oriented proposals. Conduct site tours for customers and prospects to effectively showcase CoreSite’s capabilities. Negotiate commercial and legal terms in accordance with company guidelines. Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers. Customer Experience & Collaboration Build authentic, trusted relationships with customers and cross-functional teams. Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at ever
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